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This Annual Report provides an overview of the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2013.

The aim of the paper is to provide the conceptual basis for understanding capacity development and learning approaches in Water Operators' Partnerships (WOPs), that have been arisen from the second Global WOPs Congress, held in Barcelona in November 2013. The paper also makes an important initial contribution to the Boosting Effectiveness of Water Operators' Partnerships (BEWOP) project, a five-year collaboration between UN-Habitat's Global Water...

The Water Operators' Partnership (WOP) between Mwanza Urban Water and Sewerage Authority (MWAUWASA), Tanzania, and Dunea N.V., Netherlands, which was facilitated by the European Commission through the European Union Water Facility – Partnerships for Capacity Development in the Africa Caribbean Pacific Water and Sanitation Sector, aimed for developing affordable and sustainable water and wastewater services for the Mwanza urban area and improved...

Water Operators' Partnership (WOP) between Fundo de Investimento e Património do Abastecimento de Água (FIPAG), Mozambique Vitens-Evides International, Netherlands, which was facilitated by the Ministry of of Foreign Affairs of the Netherlands through its Directorate‑General for International Cooperation, helped develop and improve sustainable water supply services in the cities of Chókwè, Inhambane, Maxixe and Xai-Xai.

The GWOPA Strategy is a medium-term vision to promote and encourage the partnerships between water stakeholders through a new framework of actions, providing donors and partners a clear vision for collaboration and cooperation.

This paper describes good practices of Kafubu Water and Sewerage Company Limited (KWSC), Zambia in its efforts to increase water supply coverage and availability and performance of management projects, while reducing non-revenue water. It also shows projects in peri-urban areas under the Performance Enhancement Fund and the implementation of the Regulation By Incentives mechanism in the utility, as well as lessons learned and areas for...

The paper showcases good practices of the Swaziland Water Services Corporation (SWSC) in developing a digital management initiative to reduce non-revenue water and the use of a global positioning system to map metered connections.

The paper presents good practices of the Namibia Water Corporation Limited (NamWater). The utility has a low rate of non-revenue water and good coverage, but was faced with disruptions of service delivery due to flooding. The utility explains how it achieved good performance and prevented future damages of future floods.

The Water Operators' Partnership (WOP) between Water Supply and Sewerage Authority of Ulaanbaatar City (USUG), Mongolia, and Vitens Evides International, Netherlands, which was facilitated by the Ministry of Foreign Affairs of the Netherlands through its Directorate‑General for International Cooperation, was to to improve USUG’s operations and help it develop into an autonomous and financially sustainable water utility, using capacity building...

The Water Operators' Partnership (WOP) between PDAM Tirtanadi, Medan, Indonesia and Indah Water Konsortium, Kuala Lumpur, Malaysia), which as facilitated by USAID through ECO-Asia - Waterlinks, was to increase the number of households connecting to Medan's city sewerage system by promoting sanitation using USAID's 10‑Step Promotion Programme Toolkit and staff training.

The Water Operators' Partnership (WOP) between Metropolitan Cebu Water District, Cebu, Philippines and City West Water, Melbourne Australia, which was facilitated by the Asian Development Bank, was to reduce non-revenue water and improving operational performance through capacity building, exchange visits, training and demonstration.

The present report presents the findings and recommendations of the independent expert on the human rights to safe drinking water and sanitation from her country visit to the United States of America from 22 February to 4 March 2011. In the report, the independent expert begins by outlining the international and domestic legal framework on the rights to water and sanitation. She then makes a general assessment of the enjoyment of the rights to...