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Under the BEWOP initiative, IHE Delft Institute for Water Education has designed the Utility Management Simulation Game (UMSG) as a learning tool to develop awareness and knowledge of the processes of strategic planning within utilities. The game can be used as a team-building or learning exercise for students, utility staff or other water professionals. The UMSG is played with a facilitator or trainer who guides discussions on how decisions...

under the BEWOP initiative, IHE Delft Institute for Water Education has developed the Green Utility Toolkit as a self-assessment strategic planning and monitoring tool for water and wastewater utilities that are interested and willing to improve their practices in a sustainable and environmentally-conscious manner. As such, the terms ‘green’ and ‘greening’ refer to the processes and activities that can be implemented by utilities to support their...

Under the BEWOP initiative, IHE Delft Institute for Water Education has developed this toolkit as a financial model that projects the cash flows for the utility's pre-paid meter programme, based on a set of assumptions made by the user, and computes the project's internal rate of return. By working with different sets of assumptions, the user will understand the major factors that contribute to the financial viability of using pre-paidmeters as a...

Developed by IHE Delft Institute for Water Education under the BEWOP initiative, this manual serves as a guide for the preparation of a Quality Control Handbook for processes related to water and wastewater treatment. A Quality Control Handbook describes activities and procedures necessary to ensure provision of quality products and services by a water utility. Proper documentation of the processes for water and wastewater treatment allows...

The objective of this tool is to help water operators decide which parameters to monitor in each step of the water treatment and distribution process, from catchment to consumers. Designed by IHE Delft Institute for Water Education under the BEWOP initiative, this tool can also support local, national and international organizations in charge of designing plans for monitoring drinking water quality.

This Annual Report gives an overview of the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2017.

This evaluation of GWOPA's five-year strategy 2013-2017 reflects the achievements, the lessons GWOPA has learned throughout these years and the key findings. The paper also suggests the way forward for the Alliance.

UN-Habitat founded the Global Water Operators' Partnerships Alliance (GWOPA) in 2009 to strengthen water utilities' performance globally through not-for-profit peer-support partnerships. Find out what has been achieved in the last nine years.

This Annual Report showcases the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2016.

National Water Operators' Partnerships (WOPs) are an underused opportunity for locally-led water utility capacity development. National WOPs are taking place in a number of countries, but as they are generally small in nature and self-funded, they often go under the radar of global WOPs monitoring. Although few studies have been conducted on National WOPs, they are assumed to carry many of the advantages of south-south partnerships: such as...

Many water operators in developing countries face serious knowledge and capacity-related challenges that lead to poor service delivery. Water Operators' Partnerships (WOPs) are used as a mechanism to strengthen the capacity of water opera­tors for improved performance, by transferring new knowledge from mentoring water operators to mentee water operators. This study investigates knowledge management processes of water operators and the factors...

This factsheet details the long-term WOP accompanied by signficant investments between FIBAG and VEI. Capacity development approaches involved exchange visits, study tours, formal and on-the-job training, workshops, coaching and joint planning. VEI placed a fulltime resident coordinator in Mozambique and sent teams of visiting experts.