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This report examines these factors and presents recommendations to scale up WOPs in Europe by showcasing examples of enabling frameworks and best practices from countries and cities throughout Europe. It is designed to support all stakeholders: water and wastewater utilities, governments, financial institutions, development partners, civil society and anyone interested in making it easier for operators to help their peers through WOPs. It also...

Funding availability is limiting the extent to which water operators can engage in helping one another to provide safe access to water and sanitation services. This paper aims to deepen the understanding of the current funding scenario for Water Operators’ Partnerships (WOPs), obstacles, and possible initiatives that can promote the mobilisation of additional funds. It does so by analysing costs, sizes, main sources of funding, and the co...

Capacity development is at the core of water operators’ partnerships (WOPs), which aim to enhance the capacities and performance of water and sanitation service providers. This study sought to understand the factors in a WOP that favour or hinder the start-up phase of WOP pro- jects. Fifty interviews were performed with representatives of the lead, beneficiary and additional partners of 18 projects of the European Commission programme during the...

This Annual Report reflects the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2022.

The concept of water operator partnerships (WOPs) was first proposed by a United Nations (UN) advisory board in 2006. Since then, several hundred WOPs have been implemented within and across different world regions. In contrast to public-private partnerships, WOPs are aimed at facilitating peer-to-peer learning between water and sanitation operators on a not-for-profit basis. According to official UN discourse, “mentor” operators share their...

Continuity of key water, sanitation, and hygiene (WASH) infrastructure and WASH practices—for example, hand hygiene—are among several critical community preventive and mitigation measures to reduce transmission of infectious diseases, including COVID-19 and other respiratory diseases. WASH guidance for COVID-19 prevention may combine existing WASH standards and new COVID-19 guidance. Many existing WASH tools can also be modified for targeted WASH...

This transdisciplinary literature review paper aims at addressing the literature lacuna in community engagement and water, sanitation and hygiene (WASH) in sub-Saharan countries. By responding to a set of identified WASH-related questions to community engagement, it explores through different disciplinary lenses the challenges and opportunities in this significant area that impacts human health. This transdisciplinary review brought together the...

In pursuit of the United Nations’ Sustainable Development Goal (SDG) 6, water operator partnerships (WOPs) have grown in popularity. However, the literature supporting their effectiveness is lacking. We conducted mid-term interviews and surveys with five participating utilities in a Viet Nam–Australia WOP, followed by post-programme interviews with two managing associations and 10 utilities. We found that while partnerships initially focused on...

This document can serve as a guideline for setting up and improving a customer survey. Developed by WaterWorX Community of Practice Customer Relations.