This report summarizes the proceedings of the second congress GWOPA, held in Barcelona in 2013, with its themes  finance and results of Water Operators' Partnerships (WOPs), learning approaches, capacity development for non-revenue water management, water workers and risk reduction, along with an overview on the regional WOP platforms work, recent performance and future goals.

A performance improvement plan (PIP) is a comprehensive strategic work plan developed to address a variety of utility management issues, with the aim of improving utility performance and enabling the utility to achieve its short- and medium-term objectives. One of these objectives may be improving services to the urban poor.

This guide is a planning tool developed in collaboration with water operators building on lessons learned rom their water operators' partnership (WOP) experience. It provides a practical guidance tool to streamline the WOPs approach.

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The Water Operators' Partnership (WOP) between Metropolitan Cebu Water District, Cebu, Philippines and City West Water, Melbourne Australia, which was facilitated by the Asian Development Bank, was to reduce non-revenue water and improving operational performance through capacity building, exchange visits, training and demonstration.

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The Water Operators' Partnership (WOP) between PDAM Tirtanadi, Medan, Indonesia and  Indah Water Konsortium, Kuala Lumpur, Malaysia), which as facilitated by USAID through ECO-Asia - Waterlinks, was to increase the number of households connecting to Medan's city sewerage system by promoting sanitation using USAID's 10‑Step Promotion Programme Toolkit and staff training.

 

 

The Water Operators' Partnership (WOP) between Water Supply and Sewerage Authority of Ulaanbaatar City (USUG), Mongolia, and Vitens Evides International, Netherlands,  which was facilitated by the Ministry of Foreign Affairs of the Netherlands through its Directorate‑General for International Cooperation, was to to improve USUG’s operations and help it develop into an autonomous and financially sustainable water utility, using capacity building, exchange visits, help with master plans, geographical information systems, wastewater management, water quality monitoring and more.

Water Operators' Partnership (WOP) between Fundo de Investimento e Património do Abastecimento de Água (FIPAG), Mozambique Vitens-Evides International, Netherlands, which was facilitated by the Ministry of  of Foreign Affairs of the Netherlands through its Directorate‑General for International Cooperation, helped develop and improve sustainable water supply services in the cities of Chókwè, Inhambane, Maxixe and Xai-Xai. 

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