Bahir Dar, Ethiopia – In a major step towards modernising urban water services, the Bahir Dar Water Supply and Sewerage Service is undertaking a full-scale digital transformation to enhance operations and boost efficiency. Customers are already seeing the benefits through more accurate billing, faster service and a reduction in complaints.

The utility has long faced challenges due to discrepancies between recorded customer data and actual service conditions. These gaps often led to billing errors, revenue losses and customer complaints.

Gabes, a coastal city in southeastern Tunisia, has long battled the twin crises of water scarcity and flooding. Rising sea levels in the Mediterranean, fuelled by melting glaciers, threaten to exacerbate these challenges, placing immense strain on the city’s already overburdened water infrastructure. But thanks to the Water Operators’ Partnership, life in Gabes is changing for the better.

A City on the Brink

The Global Water Operators’ Partnerships Alliance (GWOPA) took part in the African Water and Sanitation Association (AfWASA) International Congress and Exhibition held from 16 to 20 February in Kampala, Uganda. Under the banner Water and Sanitation for All: A Secure Future for Africa and GWOPA extends its congratulations to AfWASA, its Regional WOP Platform in Africa, for the resounding success of the event.