This factsheet details the long-term WOP between MWAUWASA and Dunea, entailing exchange visits, staff surveys, training, coaching and demonstration. In addition to the two utilities, the WOP involved staff trade unions and a local film institute.

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The WOP was a component of the Bulawayo Water and Sanitation Emergency Response (BOWSER) programme, a coordinated international effort following the 2008–2009 cholera outbreak. The WOP supported Bulawayo City Council with technical training and advice and implementing hygiene education campaigns.

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