In their ongoing effort to unravel how to manage and reduce Non-Revenue Water (NRW), the partners of the Nakuru-Kisumu WaterWorX Water Operators' Partnership (WOP) shared their experience in NRW reduction on a webinar hosted by the WaterWorX NRW Community of Practice.
Developed by WaterWorX Community of Practice Customer Relations, this document intends to serve as a guideline for setting up and improving a customer survey.
Developed by WaterWorX Community of Practice Customer Relations, this document intends to serve as a guideline for setting up and improving the customer complaint process.
In mid-July 2021, over 50 water, sanitation and hygiene practitioners (team leaders, thematic experts, portfolio managers) from around the world participated in a webinar that reflected on the findings of a completed Review of achieved results, underlying approaches and contributing factors to success of 8 Non-Revenue Water (NRW) reduction interventions by 19 water operators in Asia and Africa between 2012 and 2019.