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The present report analyses the Water Operators’ Partnership (WOP) between the Compañía Salteña de Agua y Saneamiento S.A. (Aguas del Norte), located in the province of Salta, Argentina, and the Companhia de Saneamento Ambiental do Distrito Federal (Caesb), located in the federal district of Brasília, Brazil. In this WOP, Aguas del Norte is the recipient partner or mentee, while Caesb is the mentor utility. The partnership aims to strengthen...

The present report describes the Water Operators' Partnership (WOP) between the Office National de l’Électricité et de l’Eau Potable (ONEE, the national water, sanitation and electricity utility for Morocco) headquartered in Rabat, Morocco, and the Syndicat Interdépartemental pour l’Assainissement de l’Agglomération Parisienne (SIAAP, the sanitation utility of greater Paris), France. This ongoing partnership, which began in 2002, aims to...

This fact sheet informs about the water operators' partnership (WOP) between WAF Fiji and HWA Australia. The partners focused on six priority areas following a dynamic and participatory diagnosis, which resulted in an ambitious one-year work plan. The management of the WOP was informal however followed the initial plan. Classroom and on the job training, frequent remote exchanges and operational assistance visits allowed for the expected...

These guidelines were developed by the Indonesia Water Supply Association (PERPAMSI), supporting and facilitating national water operators' partnerships (WOPs). The guidelines advise on national WOPs based on the Indonesian experience and include a step-by-step guide to the process, covering brokering, diagnosis, work plan development and more.

This fact sheet presents the highlights of the Water Operators' Patnership (WOP) between Aguas del Norte as mentee and Caesb as mentor. The initial focus for the WOP was energy efficiency. Building on this success, the operators extended their partnership and focus on metering, tariffs, IT systems and wastewater treatment.

The WOP is aimed to strengthen technical and organizational capacity of ONEE through knowledge sharing with SIAAP, besides technical support and training, mostly for water sanitation purposes. Self-facilitated and financed, the WOP progresses at its own pace, in response to the needs of the partners, being the knowledge sharing currently through direct interaction between the respective technical departments.

This Water Operators' Partnership aims to boost the technical and organizational capacity of ONEA Burkina Faso through training and targeted operational assistance from ONEE Morocco. A joint diagnosis of ONEA's operations identified priority gaps to be addressed in the support. Partners jointly developed a work plan, with objectives, activities, resource requirements and roles.

The main aim of the Water Operators' Partnership was to improve the non-revenue water levels and the billing accuracy of PDAM Tirta Raharja, Indonesia with support from EMASESA, Spain. A parallel outcome of this collaboration was the increased motivation of staff and workers and the high satisfaction of both operators from the collaboration.

This fact sheet provides an overview of the national Water Operators' Partnership between PDAM Tirta Kepri and PDAM Tirta Raharja in Indonesia.

This fact sheet shows the highlights og the Water Operators' Partnership between EMSAPUNO Peru and COPASA Brazil.

This report summarizes the proceedings of the second congress GWOPA, held in Barcelona in 2013, with its themes finance and results of Water Operators' Partnerships (WOPs), learning approaches, capacity development for non-revenue water management, water workers and risk reduction, along with an overview on the regional WOP platforms work, recent performance and future goals.

A performance improvement plan (PIP) is a comprehensive strategic work plan developed to address a variety of utility management issues, with the aim of improving utility performance and enabling the utility to achieve its short- and medium-term objectives. One of these objectives may be improving services to the urban poor. This guide is a planning tool developed in collaboration with water operators building on lessons learned rom their water...