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Developed by IHE Delft Institute for Water Education under the BEWOP initiative, this manual serves as a guide for the preparation of a Quality Control Handbook for processes related to water and wastewater treatment. A Quality Control Handbook describes activities and procedures necessary to ensure provision of quality products and services by a water utility. Proper documentation of the processes for water and wastewater treatment allows...

The objective of this tool is to help water operators decide which parameters to monitor in each step of the water treatment and distribution process, from catchment to consumers. Designed by IHE Delft Institute for Water Education under the BEWOP initiative, this tool can also support local, national and international organizations in charge of designing plans for monitoring drinking water quality.

This Annual Report gives an overview of the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2017.

UN-Habitat founded the Global Water Operators' Partnerships Alliance (GWOPA) in 2009 to strengthen water utilities' performance globally through not-for-profit peer-support partnerships. Find out what has been achieved in the last nine years.

This Annual Report showcases the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2016.

National Water Operators' Partnerships (WOPs) are an underused opportunity for locally-led water utility capacity development. National WOPs are taking place in a number of countries, but as they are generally small in nature and self-funded, they often go under the radar of global WOPs monitoring. Although few studies have been conducted on National WOPs, they are assumed to carry many of the advantages of south-south partnerships: such as...

Many water operators in developing countries face serious knowledge and capacity-related challenges that lead to poor service delivery. Water Operators' Partnerships (WOPs) are used as a mechanism to strengthen the capacity of water opera­tors for improved performance, by transferring new knowledge from mentoring water operators to mentee water operators. This study investigates knowledge management processes of water operators and the factors...

This factsheet details the long-term WOP accompanied by signficant investments between FIBAG and VEI. Capacity development approaches involved exchange visits, study tours, formal and on-the-job training, workshops, coaching and joint planning. VEI placed a fulltime resident coordinator in Mozambique and sent teams of visiting experts.

This factsheet details the long-term WOP between MWAUWASA and Dunea, entailing exchange visits, staff surveys, training, coaching and demonstration. In addition to the two utilities, the WOP involved staff trade unions and a local film institute.

The WOP was a component of the Bulawayo Water and Sanitation Emergency Response (BOWSER) programme, a coordinated international effort following the 2008–2009 cholera outbreak. The WOP supported Bulawayo City Council with technical training and advice and implementing hygiene education campaigns.

This case study details the water operators' partnership (WOP) between Belize Water Services (BWS) and Contra Costa Water District (CCWD) in California, United States from 2009-2016.

This Annual Report presents the highlights of the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2015