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The overall objective of this Water Operators' Partnership (WOP) in the framework of WaterWorx between VEI and National Water and Sewerage Corporation (NWSC) was to strengthen NWSC in the sustainable delivery of cost-effective water services to a rapidly growing urban population. The partnership aimed to assist NWSC with the implementation of a asset management strategy and address the challenges to establishing and implementing a comprehensive...

The Water Operators' Partnership between Homawasco and Dunea aimed to contribute towards increased sustainable access to and use of improved water supply, sustainable sanitation and proper hygiene practices among low-income urban dwellers in Homa Bay County.

Although wastewater has been monitored for viruses and pollutants for years, the practice rose to prominence sharply during the outbreak of the COVID-19 pandemic. Studies have shown that environmental surveillance of SARS-CoV-2 signals, or biomarkers (typically RNA), helps determine both the prevalence of disease and the overall health of a community. As such, it could act as a low-cost early warning system to monitor resurgences or...

The Charter of the Global Water Operators’ Partnerships Alliance (GWOPA), version dated 9 May 2022.

This Annual Report showcases the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2021.

This report first presents key take aways and recommendations on technical/financial, peer learning/collaboration and governance/administration aspects followed by experiences and useful lessons from eight utilities from across the world, in preparing and implementing emergency response plans as well as responding to extreme weather events and their impacts on water supply, water and wastewater infrastructure, and utility personnel. We hope it...

Developed by WaterWorX Community of Practice Customer Relations, this document intends to serve as a guideline for setting up and improving a customer survey.

Developed by WaterWorX Community of Practice Customer Relations, this document intends to serve as a guideline for setting up and improving the customer complaint process.

This policy brief provides an overview of the current context and relevant initiatives implemented by water and sanitation operators in their response to natural disasters and climate-related hazards. It explores operators’ tools and mechanisms aimed at securing water, sanitation and hygiene (WASH) for all during times of crises, including the governmental and regulatory measures that seek to secure long-term service sustainability through...

This report provides an overview of the proceedings of 4th Global WOPs Congress from 18-29 October 2021.