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The Water Operators' Partnership (WOP) between Mwanza Urban Water and Sewerage Authority (MWAUWASA), Tanzania, and Dunea N.V., Netherlands, which was facilitated by the European Commission through the European Union Water Facility – Partnerships for Capacity Development in the Africa Caribbean Pacific Water and Sanitation Sector, aimed for developing affordable and sustainable water and wastewater services for the Mwanza urban area and improved...

Water Operators' Partnership (WOP) between Fundo de Investimento e Património do Abastecimento de Água (FIPAG), Mozambique Vitens-Evides International, Netherlands, which was facilitated by the Ministry of of Foreign Affairs of the Netherlands through its Directorate‑General for International Cooperation, helped develop and improve sustainable water supply services in the cities of Chókwè, Inhambane, Maxixe and Xai-Xai.

This paper describes good practices of Kafubu Water and Sewerage Company Limited (KWSC), Zambia in its efforts to increase water supply coverage and availability and performance of management projects, while reducing non-revenue water. It also shows projects in peri-urban areas under the Performance Enhancement Fund and the implementation of the Regulation By Incentives mechanism in the utility, as well as lessons learned and areas for...

The paper showcases good practices of the Swaziland Water Services Corporation (SWSC) in developing a digital management initiative to reduce non-revenue water and the use of a global positioning system to map metered connections.

The paper presents good practices of the Namibia Water Corporation Limited (NamWater). The utility has a low rate of non-revenue water and good coverage, but was faced with disruptions of service delivery due to flooding. The utility explains how it achieved good performance and prevented future damages of future floods.

The Water Operators' Partnership (WOP) between Water Supply and Sewerage Authority of Ulaanbaatar City (USUG), Mongolia, and Vitens Evides International, Netherlands, which was facilitated by the Ministry of Foreign Affairs of the Netherlands through its Directorate‑General for International Cooperation, was to to improve USUG’s operations and help it develop into an autonomous and financially sustainable water utility, using capacity building...

The Water Operators' Partnership (WOP) between PDAM Tirtanadi, Medan, Indonesia and Indah Water Konsortium, Kuala Lumpur, Malaysia), which as facilitated by USAID through ECO-Asia - Waterlinks, was to increase the number of households connecting to Medan's city sewerage system by promoting sanitation using USAID's 10‑Step Promotion Programme Toolkit and staff training.

The Water Operators' Partnership (WOP) between Metropolitan Cebu Water District, Cebu, Philippines and City West Water, Melbourne Australia, which was facilitated by the Asian Development Bank, was to reduce non-revenue water and improving operational performance through capacity building, exchange visits, training and demonstration.