Status:
Complete
Location:
N'Djamena - Chad
Region:
Africa
Total cost:
USD $60,000
Duration:
5 months 4 weeks
Start:
31 December 2014
End:
29 June 2015
Working Areas
Business Planning
Customer Relations
Human Resources/ Organizational Development
Operation & Maintenance
Production Processes & Service Quality & Water Safety (Drinking Water)
Organizations Involved
Société Tchadienne des Eaux — Lead Mentee
Office National de l'Eau et de l'Assainissement de Burkina Faso — Lead Mentor
Water Operators Partnerships - WOP-AFRICA
—
Funder
The OPEC Fund for International Development (OFID)
—
Funder Supporting Org
The Global Water Operators’ Partnerships Alliance
—
Broker
Project description
Benchmarking visits between the Office National de l'Eau et de l'Assainissement (ONEA) of Burkina Faso and the Société Tchadienne des Eaux (STE) of Chad have enabled the water operators to compare their systems and services and share information on issues of human resources, production and network maintenance as well as customer management. These exchanges led to the creation of a long-term “twinning” partnership between these two utilities to sustain learning.
Project main objectives
Improvements in the areas of:
• Governance
• Human Resources
• Supply services
• Finance
• Customer Relationships
• Operation and Maintenance
Most significant results
1) Governance:
• ToR defined for the preparation of the strategic vision
• Draft document on the developed performance indicators
• Draft document on the procedure manual

2) Supply Services:
• Communication Strategy developed
• The quality of water produced and distributed is regularly monitored by a program

3) Finance
• Tariff study conducted

4) Customers:
• Meters replaced for 20% of the customers

5) Operation and Maintenance:
• Maintenance plan developed
Challenges
Lack of financing for WOPs