Plateau State Water Board (PSWB) is one of the Key implemention Agencies of Plateau State Ministry of Water Resources and Energy (MWR&E)
Objectives
Advice on Commercial and Customer Care, leak detection and technical losses. It is also aimed at promoting knowledge and experience sharing between the operators. And implementation of a Performance Improvement Plan.
-Reducing NRW from 60% to 59%
-Volume of water produced has improved from 1,444,561m3 to 1,615,907m3
-Volume of water sold has increased from 577,825 to 687,129
-Active Accounts have improved from 23,193 to 23,584
-Disconnected accounts reduced from 2276 to 2176
-Time taken to attend to customer complaints has reduced from 12 hours to 07 hours
-Establishing systems for generating more factual and accurate water balances and audits (Water balance developed)
-Formulating and rolling out a more comprehensive and sustainable NRW Reduction Programme.
-Monthly billing has increased from Naira 41.8 million to Naira 43.0 million
-Increase the monthly Revenue Collections from Naira 8.95 million (as of March 2014) to Naira 55.1 million (now collection is 10.2million (as of June 2014).
-Strengthening of the Customer complaints tracking systems and customer feedback mechanism (A customer care unit now in place: use of facebook, SMS social media as well as the ‘water for life’ radio programme in place).
-Introducing a staff performance-based incentive mechanisms.