Status:
Complete
Location:
Accra - Ghana
Region:
Africa
Total cost:
USD $60,000
Duration:
2 years 1 month
Start:
15 June 2014
End:
31 July 2016
Working Areas
Asset Management
Customer Relations
Human Resources/ Organizational Development
Non-Revenue Water (NRW 1): Commercial Losses Management
Organizations Involved
Ghana Water Company Limited-Accra — Lead Mentee
National Water and Sewerage Corporation, Kampala, Uganda — Lead Mentor
Water Operators Partnerships - WOP-AFRICA
Funder
The OPEC Fund for International Development (OFID)
Funder Supporting Org
The Global Water Operators’ Partnerships Alliance
Broker
SDGs
6.4Increased water-use efficiency and sustainable withdrawals and supply of freshwater
Project description

The aim of this WOP is to develop a medium-term Performance Improvement Plan, and implement a short term action plan



Objectives



Developing PiP (Performance Improvement Plan)



Activities:



The first step in the WOP is to conduct an assessment of the recipient utility, carried out jointly with the mentor operator. The assessment process will be actively inclusive and will solicit the input of a broad cross-section of utility staff, as well as important external actors from civil society and the municipal political sphere.

The assessment will aim to identify 1) existing strengths, weaknesses, opportunities, and threats; 2) Capacity strengths and needs; 3) values and priorities, and 4) potential solutions.

Based on the assessment, GWOPA will assist the partners in designing their partnership.

The WOP work plan will define the WOP objectives, targets, expected resource contributions, results, and anticipated timeline.

WOPs shall aim to include both learning and process targets.

The implementation phase is where the bulk of the technical assistance happens. This phase is carried out by the partner utilities, with GWOPA facilitation. GWOPA will also ensure regular monitoring of the WOP by the operators and support them to carry out corrective measures as needed.


Most significant results

1. Development of fundable Performance Improvement Plans (PIPs) for further improvement of services.

2. Beneficiary operators have enhanced knowledge and skills to address operational shortcomings and to manage loans.

3. Beneficiary operators have a clear understanding of their hard (infrastructural) and soft (skills development) needs.

4. Development of a fundable Performance Improvement Plan