Working Areas
Production Processes & Service Quality & Water Safety (Drinking Water)
Service in Low-Income Areas
Organizations Involved
Central Region Water Board-Lilongwe — Lead Mentee
Severn Trent Water — Lead Mentor
Project description
Said to be one of the first WOPs. The aim of the project is to improve the water and sanitation services of Lilongwe.
Project main objectives
Providing training to the point where local officials were able to continue running the authority by themselves.
Most significant results
Describe the overall results
•Access to water improved significantly.
•The project helped develop an effective management support and training programme.
•The efficiency of operations increased considerably.
•The level of unaccounted-for water fell to 16%.
•Labour costs were reduced.
•Response time to new service applications and customer complaints improved.
•Subsequent capital investments were more effective as a result
•Access to water improved significantly.
•The project helped develop an effective management support and training programme.
•The efficiency of operations increased considerably.
•The level of unaccounted-for water fell to 16%.
•Labour costs were reduced.
•Response time to new service applications and customer complaints improved.
•Subsequent capital investments were more effective as a result