Library

The Charter of the Global Water Operators’ Partnerships Alliance (GWOPA), version dated 9 May 2022.

This Annual Report showcases the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2021.

This report first presents key take aways and recommendations on technical/financial, peer learning/collaboration and governance/administration aspects followed by experiences and useful lessons from eight utilities from across the world, in preparing and implementing emergency response plans as well as responding to extreme weather events and their impacts on water supply, water and wastewater infrastructure, and utility personnel. We hope it...

Developed by WaterWorX Community of Practice Customer Relations, this document intends to serve as a guideline for setting up and improving a customer survey.

Developed by WaterWorX Community of Practice Customer Relations, this document intends to serve as a guideline for setting up and improving the customer complaint process.

This policy brief provides an overview of the current context and relevant initiatives implemented by water and sanitation operators in their response to natural disasters and climate-related hazards. It explores operators’ tools and mechanisms aimed at securing water, sanitation and hygiene (WASH) for all during times of crises, including the governmental and regulatory measures that seek to secure long-term service sustainability through...

This report provides an overview of the proceedings of 4th Global WOPs Congress from 18-29 October 2021.

This Annual Report provides an overview of the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2020.

This Annual Report presents the highlights of the activities and achievements of the Global Water Operators’ Partnerships Alliance in 2019.

National Water Operators’ Partnerships are an underused opportunity for locally-led water utility capacity development. National WOPs are taking place in a number of countries, but as they are generally small in nature and self-funded, they often go under the radar of global WOPs monitoring. Although few studies have been conducted on national WOPs, they are assumed to carry many of the advantages such as easier knowledge sharing owing to...

BEWOP's operational tools were co-developed and tested with water professionals involved in the daily operations of water operators' partnerships (WOPs). The overall idea behind them is to facilitate the dialogue and sharing of experiences between experts involved in WOPs.