Digitalization in Water and Sanitation through Water Operators' Partnerships

The New Urban Agenda (NUA) highlights the role of technology in improving urban water and sanitation systems and calls for collaboration on science, technology, and innovation. The UN Digital Cooperation Roadmap also stresses inclusivity to bridge digital divides that worsen inequalities, which impact water utilities by reducing efficiency and service delivery, especially in marginalized communities.

In underdeveloped regions, gaps in infrastructure, literacy, and high internet costs underscore the need for digital inclusion in water and sanitation. Providing staff training is essential to integrate technology into utility operations, while also addressing job displacement due to technological advancements. esponsible tech integration must tackle challenges like user engagement, data privacy, and equitable access. Smart water management and renewable energy technologies can reduce carbon emissions and improve services for marginalized communities.

Adopting digital solutions requires consideration of social and environmental impacts. Engaging communities and promoting transparent water governance are key to maximizing the benefits of these technologies. However, digitalization requires more than technology upgrades; it needs investment in infrastructure, planning, and staff training to ensure inclusive, sustainable solutions tailored to each context.

GWOPA advocates for the potential of Water Operators' Partnerships (WOPs) to drive digitalization in the water sector. By implementing a mentorship model, where experienced professionals provide guidance, support, and technical assistance, the global network of water operators can adopt new technologies and processes more efficiently. Through WOPs, utilities can exchange experiences, share best practices, introduce technology-driven solutions, and facilitate a smoother transition towards a digitally-enabled water sector. 

Building capacity and sharing knowledge through WOPs is vital to fostering transformation based on WOP principles.

WOPs play a key role in helping utilities implement cutting-edge technologies, such as Supervisory Control and Data Acquisition (SCADA), smart meters, remote sensing, Geographic Information Systems (GIS), and financial and human resources management systems. These tools enable water operators to effectively monitor and manage operations and water resources. Additionally, WOPs support workforce development through training programs, knowledge sharing, and capacity building, creating a ripple effect across the sector. This empowers mentees to become future mentors, driving digitalization efforts globally.

Through the EU WOP flagship program, GWOPA is enhancing its support for utilities to adopt new technologies and improve operations. Collaboration with both public and private entities is key to leveraging innovation and accelerating progress toward global development goals.