Working Areas
Billing & Collection Efficiency
Customer Relations
Human Resources/ Organizational Development
Investment Projects
Other
Organizations Involved
Water & Sanitation Services Company Mardan — Lead Mentee
- Water and Sanitation Agency Lahore — Mentee
Budapest Waterworks — Lead Mentor
SDGs
6.1Universal and equitable access to safe and affordable drinking water for all
6.4Increased water-use efficiency and sustainable withdrawals and supply of freshwater
Project description
Water Operators’ Partnership between Budapest Waterworks and the water utilities of Lahore and Mardan, Pakistan
Project main objectives
"• Thorough study of the IT infrastructure and a strategy based on either up gradation and integration of current softwares or recommending new software.
• Capacity building for staff to achieve the most operational efficiency out of the current softwares.
• Roadmap for automation across billing and customer services.
• Strategy and timeline for SCADA implementation along with a detailed implementation action plan.
Non revenue Water reduction: "
• Capacity building for staff to achieve the most operational efficiency out of the current softwares.
• Roadmap for automation across billing and customer services.
• Strategy and timeline for SCADA implementation along with a detailed implementation action plan.
Non revenue Water reduction: "