Water Operators‘ Partnership. Case Study: World Waternet, The Netherlands, Mentor - Société Malienne de Gestion de l'Eau Potable (SOMAGEP-HER), Mentee

The main objective of the Water Operators' Partnership between World Waternet and SOMAGEP-HER was to strengthen SOMAGEP-HER to provide sustainable water services to urban poor people in Mali by improving the entire organization, including leadership, human resources, finance, customer services, asset management and non-revenue water. The partnershop also aimed to increase the utility's revenue and bankability in order to enable SOMAGEP-HER to attract external financing for infrastructure investments.