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The objective of this tool is to help water operators decide which parameters to monitor in each step of the water treatment and distribution process, from catchment to consumers. Designed by IHE Delft Institute for Water Education under the BEWOP initiative, this tool can also support local, national and international organizations in charge of designing plans for monitoring drinking water quality.

This guidebook is designed to help utilities identify and assess climate change manifestations that impact adversely on their operations and formulate a credible response.

These guidelines were developed by the Indonesia Water Supply Association (PERPAMSI), supporting and facilitating national water operators' partnerships (WOPs). The guidelines advise on national WOPs based on the Indonesian experience and include a step-by-step guide to the process, covering brokering, diagnosis, work plan development and more.

A performance improvement plan (PIP) is a comprehensive strategic work plan developed to address a variety of utility management issues, with the aim of improving utility performance and enabling the utility to achieve its short- and medium-term objectives. One of these objectives may be improving services to the urban poor. This guide is a planning tool developed in collaboration with water operators building on lessons learned rom their water...

The purpose of this publication is to provide information on the functioning of Water Operators' Partnerships (WOPs) and to highlight the opportunities and preconditions behind this approach. The actions required by water operators and the financial and practical support necessary from other parties are illustrated through a series of practical examples. This document aims to share experience in the development of current WOPs and to help...