Case Study on Utilities' Good Practices. Kafubu Water and Sewerage Company Limited, Zambia

This paper describes good practices of  Kafubu Water and Sewerage Company Limited (KWSC), Zambia in its efforts to increase water supply coverage and availability and performance of management projects, while reducing non-revenue water. It also shows projects in peri-urban areas under the Performance Enhancement Fund and the implementation of the Regulation By Incentives mechanism in the utility, as well as lessons learned and areas for improvement.