BEWOP Tool Series: Roadmap to Non-Revenue Water Reduction and Management. Operational Tool

Non-revenue water reduction and management is a major challenge. It needs vision and commitment from management, contributions from many departments and intensive collaboration between employees. Also, the challenge to reduce non-revenue water includes technical, cultural and organizational changes. Usually, quick-wins can be achieved within 2-3 months but sustainable results can only be achieved after several years of efforts when structural changes are implemented. The objective of this tool is to give a guiding framework for the long-term non-revenue water management process, as well as hands-on support with project planning and execution. The main goals of the approach are: reduction and long-term management of non-revenue water, improved customer satisfaction, improved collection, effective debt management and the affordability of water for the poorest part of the population. The tool supports mentor water utility staff with non-revenue water training, as well as project planning and execution, and to support all mentee utility staff that work on non-revenue water activities, whether they be trainers, managers, team leaders, commercial officers or plumbers. Access the full Non-Revenue Water Reduction Training Tool here.