Bahir Dar, Ethiopia – In a major step towards modernising urban water services, the Bahir Dar Water Supply and Sewerage Service is undertaking a full-scale digital transformation to enhance operations and boost efficiency. Customers are already seeing the benefits through more accurate billing, faster service and a reduction in complaints.

The utility has long faced challenges due to discrepancies between recorded customer data and actual service conditions. These gaps often led to billing errors, revenue losses and customer complaints.