Working Areas
Partnership Management
Billing & Collection Efficiency
Customer Relations
Emergency and Risk Management
Energy Efficiency and Climate Change Mitigation
Gender Mainstreaming
Investment Projects
Production Processes & Service Quality & Water Safety (Drinking Water)
Service in Low-Income Areas
Organizations Involved
Hargeisa Water Agency — Lead Mentee
National Water and Sewerage Corporation, Kampala, Uganda — Lead Mentor
The European Union
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Funder
SDGs
6.1Universal and equitable access to safe and affordable drinking water for all
6.bSupported and strengthen the participation of local communities in improving water and sanitation management
Project description
Capacity Development for Enhanced Water Services Delivery for Hargeisa Water Agency (CapDEWASH)
Project main objectives
"The EU WOP project will lead to improved capacity of staff improve efficiency in operations, revenue and performance while improving services to customers.
• Technical Operations Strategy: improvement in water supply reliability;
• Commercial and Customer Services Improvement: upgraded OpenERP Billing Software.
• Improved services provision to the urban poor and vulnerable groups: Dedicated Pro-Poor Units established and operational, Improved service in Low Income Areas will improve the standard of living in these areas through.
• Improved Capacity Development capacity of NWSC and engagement to do effective WOPs; Promote upscaling project activities within the beneficiary utilities; "
• Technical Operations Strategy: improvement in water supply reliability;
• Commercial and Customer Services Improvement: upgraded OpenERP Billing Software.
• Improved services provision to the urban poor and vulnerable groups: Dedicated Pro-Poor Units established and operational, Improved service in Low Income Areas will improve the standard of living in these areas through.
• Improved Capacity Development capacity of NWSC and engagement to do effective WOPs; Promote upscaling project activities within the beneficiary utilities; "