Working Areas
Human Resources/ Organizational Development
Non-Revenue Water (NRW 1): Commercial Losses Management
Operation & Maintenance
Service in Low-Income Areas
Organizations Involved
Namibia Water Corporation — Lead Mentee
Rand Water — Lead Mentor
The OPEC Fund for International Development (OFID)
—
Funder
The Global Water Operators’ Partnerships Alliance
—
Broker
SDGs
6.4Increased water-use efficiency and sustainable withdrawals and supply of freshwater
Project description
The aim of this WOP is to develop a medium-term Performance Improvement Plan, and implement a short term action plan
Project main objectives
Objectives of the WOP was achieved through 4 missions and are summarized as follows:
1.Rapid assessment of problem areas and development of short term action plans through a participatory process
2. Benchmarking good practices with mentor utility
3.Focused on-the-job training
4.Final evaluation of short term activities, development and validation of performance improvement plans
Performance improvement areas:
1) Human resource development
• Succession planning
• Change management
• Performance management
2) Water quality management
• Water safety plan
• Laboratory accreditation
• Implementation of Laboratory Information System
• Process optimisation
3) Operations and maintenance
• Training of O&M staff
• Asset care policies,strategies,procedures and plans – change from reactive maintenance to proactive maintenance ensuring reliability of assets
•Optimize information systems – to manage assets more efficiently
4) Non-revenue water management
• Holistic approach–Water conservation and demand management
• Detailed situation assessment to determine baseline
• Implement appropriate and effective WC/WDM measures to reduce NRW
1.Rapid assessment of problem areas and development of short term action plans through a participatory process
2. Benchmarking good practices with mentor utility
3.Focused on-the-job training
4.Final evaluation of short term activities, development and validation of performance improvement plans
Performance improvement areas:
1) Human resource development
• Succession planning
• Change management
• Performance management
2) Water quality management
• Water safety plan
• Laboratory accreditation
• Implementation of Laboratory Information System
• Process optimisation
3) Operations and maintenance
• Training of O&M staff
• Asset care policies,strategies,procedures and plans – change from reactive maintenance to proactive maintenance ensuring reliability of assets
•Optimize information systems – to manage assets more efficiently
4) Non-revenue water management
• Holistic approach–Water conservation and demand management
• Detailed situation assessment to determine baseline
• Implement appropriate and effective WC/WDM measures to reduce NRW
Most significant results
Describe the overall results
1. Development of fundable Performance Improvement Plans (PIPs) for further improvement of services.
2. Beneficiary operators have enhanced knowledge and skills to address operational shortcomings and to manage loans.
3. Beneficiary operators have a clear understanding of their hard (infrastructural) and soft (skills development) needs.
4. Development of a fundable Performance Improvement Plan
1. Development of fundable Performance Improvement Plans (PIPs) for further improvement of services.
2. Beneficiary operators have enhanced knowledge and skills to address operational shortcomings and to manage loans.
3. Beneficiary operators have a clear understanding of their hard (infrastructural) and soft (skills development) needs.
4. Development of a fundable Performance Improvement Plan