BEWOP Tool Series: Roadmap to Non-Revenue Water Reduction and Management. Operational Tool

Non-revenue water reduction and management is a major challenge. It needs vision and commitment from management, contributions from many departments and intensive collaboration between employees. Also, the challenge to reduce non-revenue water includes technical, cultural and organizational changes. Usually, quick-wins can be achieved within 2-3 months but sustainable results can only be achieved after several years of efforts when structural changes are implemented.The objective of this tool is to give a guiding framework for the long-term non-revenue water management process, as well as hands-on support with project planning and execution. The main goals of the approach are: reduction and long-term management of non-revenue water, improved customer satisfaction, improved collection, effective debt management and the affordability of water for the poorest part of the population.The tool supports mentor water utility staff with non-revenue water training, as well as project planning and execution, and to support all mentee utility staff that work on non-revenue water activities, whether they be trainers, managers, team leaders, commercial officers or plumbers.Access the full Non-Revenue Water Reduction Training Tool here.