Working Areas
Non-Revenue Water (NRW 1): Commercial Losses Management
Service in Low-Income Areas
Organizations Involved
Binh Duong Water Supply Sewerage Environment Company — Lead Mentee
Phnom Penh Water Supply Authority — Lead Mentor
WaterLinks
—
Broker
SDGs
6.1Universal and equitable access to safe and affordable drinking water for all
Project description
The WOP aim is to identified priority areas for improvement of BIWASE operations and trained BIWASE personnel
Project main objectives
identified priority areas for improvement of BIWASE operations; trained BIWASE personnel in priority areas of water supply operations; institutionalized system of process benchmarking and monitoring; measurable improvement in two or more areas of operations at the end of the twinning period;
Most significant results
benefits of BIWASE:streamlined work progress, new standard operating procedures, fully trained personnel, 24 hours customer hotline, more revenues, fewer customer complaints about meter reading errors and a drastically drop-down of non-revenue-water