Working Areas
Non-Revenue Water (NRW 1): Commercial Losses Management
Operation & Maintenance
Production Processes & Service Quality & Water Safety (Drinking Water)
Organizations Involved
Department of Water Supply and Sewerage Nepal — Lead Mentee
Maynilad Water Services Inc. — Lead Mentor
Asian Development Bank (ADB)
—
Funder
World Health Organization (WHO)
—
Funder
SDGs
6.4Increased water-use efficiency and sustainable withdrawals and supply of freshwater
Project description
For outstanding achievement based on outcomes and impacts, the WaterLinks Award was given to the WOP between Nepal’s Department of Water Supply and Sewerage (DWSS) – specifically its Central Human Resource Development Unit (CHRDU) and the Lekhnath Small Town Water Supply and Users Committee (LSTWSSUC) – as recipient, and Maynilad Water Services through the Maynilad Water Academy, as mentor. The WOP resulted in the establishment of the National Water Supply and Sanitation Training Center equipped with a water laboratory and a meter test bench. Further, 10 district metered areas were established and a NRW management program was institutionalized.
Project main objectives
• Build the capacity of CHRDU‐DWSS in water loss management and water quality management
• Develop and implement a curriculum on NRW Management
• Water Quality management of small scale water systems
• Develop and implement a curriculum on NRW Management
• Water Quality management of small scale water systems
Most significant results
1) NRW Management
• NRW measurement: From 46% (estimated) to 40%
• DMA Establishment: 10 DMA's established
• Step‐testing & walk‐the‐line activities: Use of step‐testing in DMA establishment
• Identification & installation of pressure ports: 6 pressure ports Installed
• Start documentation of reported leaks, types & status: Monthly report on the leak profile
• Inventory of customer meters: 7,000 meters profiled
• Start of small meter installation & replacement program: Metering program started
2) Capacity building
• Improved the overall capability of CHDRU as a training institution: Transformed CHRDU into a National
training center and acquired ISO 9001 Certification
• Upgrade CHRDU meter testing lab: Improved meter test bench
• Develop protocols for meter set assembly & installation: SOP prepared
• Training of Trainers Workshop: Workshop for trainers held. NRW training course produced in native language
3) Water quality
• Assessment of laboratories, facilities and personnel: Status of WQ laboratory reported and recommendation implemented
• Identification and installation of sampling points: 18 sampling points within the water supply system identified
4) Water Safety Plan (WSP)
• Introduced to Maynilad WSP
• NRW measurement: From 46% (estimated) to 40%
• DMA Establishment: 10 DMA's established
• Step‐testing & walk‐the‐line activities: Use of step‐testing in DMA establishment
• Identification & installation of pressure ports: 6 pressure ports Installed
• Start documentation of reported leaks, types & status: Monthly report on the leak profile
• Inventory of customer meters: 7,000 meters profiled
• Start of small meter installation & replacement program: Metering program started
2) Capacity building
• Improved the overall capability of CHDRU as a training institution: Transformed CHRDU into a National
training center and acquired ISO 9001 Certification
• Upgrade CHRDU meter testing lab: Improved meter test bench
• Develop protocols for meter set assembly & installation: SOP prepared
• Training of Trainers Workshop: Workshop for trainers held. NRW training course produced in native language
3) Water quality
• Assessment of laboratories, facilities and personnel: Status of WQ laboratory reported and recommendation implemented
• Identification and installation of sampling points: 18 sampling points within the water supply system identified
4) Water Safety Plan (WSP)
• Introduced to Maynilad WSP
Challenges
Not tied to ongoing processes