Digital transformation is reshaping how public services are delivered. This webinar introduces DIGIT, an open-source platform that has evolved from local pilots to national-scale deployments, supporting more efficient, transparent and citizen-centred service delivery.
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About the session
The session will explore how the DIGIT platform enables digital transformation in the delivery of basic public services. Drawing from real-world implementations that serve millions, the discussion will offer practical insights for utilities, municipalities and regulators seeking to strengthen their digital systems.
Key takeaways
- Comprehensive digital ecosystem: How DIGIT connects service requests, field operations and monitoring within a single platform
- Technology independence: Advantages of open-source architecture with more than 50 standardised APIs that support integration without vendor lock-in
- Implementation pathways: Scalable approaches suited to different institutional and resource settings
- Operational intelligence: Using real-time field data to inform decisions, improve resource allocation and enhance accountability
Unable to attend live?
Participants who are unable to join the session can still contribute by submitting questions in advance via the Pre-Webinar Questionnaire. Questions will be addressed during the live discussion.
Join this opportunity to learn from practical experiences in scaling digital innovation for improved public service delivery.
The event is hosted by GWOPA, in collaboration with WSH Data Labs, eGOV, and the ESAWAS Regulators Association.
Catch up on past sessions and explore learning materials here.